OSRAM Continental

VALEO ITstands forsolutions

Customer: OSRAM Continental

Type of project: Ongoing Service

Period: ongoing

Delivered services: 

  • Global 1st Level IT Service Desk – Europa - NAFTA/LATAM and APAC in four languages with approx. 1.500 Incidents / month
  • Onsite-Support – Onsite-Support and „helping-hands “, remote and on-site in customer locations across Germany and Mexico
  • 2nd and 3rd Level System Operations – Operation of AD, O365 tenant, VMware Horizon Farm, Citrix