Continental
VALEO ITstands forsolutions
Customer: Continental
Type of project: Ongoing Service
Period: ongoing
Delivered services:
- Global 1st Level IT Service Desk – Europa and NAFTA/LATAM in 9 languages with approx. 50-60.000 incidents / month
- Onsite-Support – Onsite-Support and „helping-hands“, remote and onsite in Customer locations in Europe and Mexico
- 2nd Level System Operations – 2nd Level IT Infrastructure- and Application Support with global flavor
- O365 2nd Level Support – O365 application support with global coverage
- MS Office 3rd Level Support – 3rd Level Support for MS Office products
- Backbone Operation: VDI operation & monitoring and Infrastructure monitoring (LAN/WAN, Server, DC)
- Escalation Management / Situation Management
- Process Support: ITSM Process design and operation
- ACD Service: Avaya configuration and operation
- Project Support: Carve-Out / Carve-In projects, roll-out projects, migrations
- Product Support: Mobility Services