VALEO ITstands forsolutions

Customer: Continental

Type of project: Ongoing Service

Period: ongoing

Delivered services:

  • Global 1st Level IT Service Desk – Europa and NAFTA/LATAM in 9 languages with approx. 50-60.000 incidents / month
  • Onsite-Support – Onsite-Support and „helping-hands“, remote and onsite in Customer locations in Europe and Mexico
  • 2nd Level System Operations – 2nd Level IT Infrastructure- and Application Support with global flavor
  • O365 2nd Level Support – O365 application support with global coverage
  • MS Office 3rd Level Support – 3rd Level Support for MS Office products
  • Backbone Operation: VDI operation & monitoring and Infrastructure monitoring (LAN/WAN, Server, DC)
  • Escalation Management / Situation Management
  • Process Support: ITSM Process design and operation
  • ACD Service: Avaya configuration and operation
  • Project Support: Carve-Out / Carve-In projects, roll-out projects, migrations
  • Product Support: Mobility Services